Frequently Asked Questions
Everything you need to know about your Kobo experience
What is the shipping policy for Kobo eReaders?
We offer standard and expedited shipping options for all eReader hardware. Most orders are processed within 1-2 business days, and tracking information will be provided via email once your device has shipped.
Can I return my Kobo eReader if I am not satisfied?
Yes, we offer a 30-day return policy for hardware purchased directly from our store. The device must be in its original condition and packaging to qualify for a full refund.
What kind of warranty comes with my device?
All new Kobo eReaders come with a one-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Are Kobo eReaders waterproof?
Several models, such as the Kobo Libra 2 and Kobo Sage, feature IPX8-rated waterproofing, allowing them to be submerged in up to two meters of fresh water for up to 60 minutes.
How do I sync my purchased eBooks to my new device?
Once you sign in to your Kobo account on your eReader via Wi-Fi, your entire library will automatically sync. You can also use the free Kobo Desktop app to sync via USB.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal for a secure checkout experience.